Refund policy
Return & Refund Policy
At NasalFree, our priority is to ensure the complete satisfaction of our customers. Below, we detail our return and refund policy:
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Returns: We regret to inform you that we do not accept product returns once they have been delivered, unless the product arrives damaged or defective. If you receive a product in this condition, please contact us immediately so we can coordinate the return and replacement process.
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Refunds: Refunds are available within 5 days from the date of product receipt. If for any reason you are not satisfied with your purchase, you may request a refund within this period. To be eligible for a refund, the product must be in its original, unused condition and must include all original accessories and packaging.
Refund Process:
- Please contact our customer support team within the 5-day period after receiving your product to initiate the refund process.
- Once your refund request has been approved, we will provide you with detailed instructions on how to return the product.
- Once we receive and verify the returned product, we will process your refund within 7 business days. The refund will be issued through the same payment method used in the original purchase.
Please note that we reserve the right to decline any refund request that does not comply with our established policies.
If you have any questions or need further assistance, do not hesitate to contact our customer support team. We are here to help you at any time.